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Customer ExperienceMid-level

Customer Support Specialist

NigeriaRemoteFull-time€200–€397/mo

Our client is looking for someone who's genuinely good at helping people — patient with the frustrated ones, fast with the simple ones, and honest when something is broken.

What you'll do

  • Respond to customer queries across email, live chat, and social channels

  • Troubleshoot product issues and escalate what you can't resolve

  • Keep the help centre and canned responses accurate and current

  • Log recurring issues and feed patterns back to product

  • Hit response and resolution time targets consistently

What we're looking for

  • 1+ year in a customer-facing support role

  • Excellent written English — clear, warm, and correct

  • Comfortable with support tools like Intercom, Zendesk, or Freshdesk

  • Able to work shifts with weekend rotation

  • Calm under pressure

Nice to have

  • Fintech or SaaS support experience

  • A second language (French, Portuguese, or Swahili)

  • Some technical troubleshooting background

Skills

Customer supportIntercomZendeskwritten communicationtroubleshooting

How hiring works at Kashia

Kashia sources this role for a real team hiring now. Apply once and you also join our global talent network — we verify your profile, then match you against this role and every future one that fits. Contracts, compliance, and payments are handled through Kashia.